Manille Auto ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our import services and website.
1. Information We Collect
Personal Information:
- Contact Information: When you submit an inquiry or contact us, we collect your name, email address, phone number, and any other information you provide.
- Import Preferences: We collect information about your import needs, including preferred items, budget range, and specific requirements.
- Communication Records: We maintain records of our communications with you regarding your inquiries and projects.
Usage Data:
- Google Analytics: We use Google Analytics to collect information about how visitors interact with our website, including pages visited, time spent on the site, browser type, and general location data.
- Technical Information: IP addresses, device information, and referring URLs may be collected automatically through Google Analytics.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide consultation services
- Process and facilitate your import orders
- Communicate with you about your projects, including updates and required documentation
- Provide quotes and pricing information for import services
- Improve our website and service offerings
- Analyze usage patterns and trends to enhance user experience
- Comply with legal and regulatory requirements related to imports
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We work with trusted partners including shipping companies, customs brokers, and dealers to facilitate your imports. We only share information necessary to complete your order.
- Legal Requirements: We may disclose your information if required by Canadian law, customs regulations, or in response to valid legal requests.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
🔒 Import Documentation
Your personal information may be shared with Canadian and international government agencies as required for customs clearance and compliance with import regulations.
4. Google Analytics
We use Google Analytics to understand how visitors use our site. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
5. Data Retention
- Inquiries: We retain your contact information and preferences until your project is completed or you request deletion.
- Completed Imports: Records of completed imports may be retained for a minimum of 7 years as required by Canadian business and tax regulations.
- Analytics Data: Google Analytics data is retained according to Google's data retention policies.
- Communication Records: Email and phone communications related to projects are retained for record-keeping and quality assurance purposes.
6. Your Rights and Choices
You have the right to:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete personal information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Withdrawal: Withdraw consent for marketing communications at any time
- Data Portability: Request a copy of your personal information in a structured format
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies through Google Analytics. These technologies help us understand user behavior and improve our service. You can control cookie preferences through your browser settings.
8. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure storage of documents, encrypted communications, and restricted access to sensitive information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. International Data Transfers
As we facilitate international imports to Canada, your information may be transferred to and processed in other countries for the purposes of sourcing, purchasing, and export documentation. We ensure that appropriate safeguards are in place to protect your information during international transfers.
10. Children's Privacy
Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise any of your rights regarding your personal information, please contact us at:
Email: yvr@manilleauto.com
Phone: (250) 899-5197
Website: https://www.manilleauto.com
13. Jurisdiction and Governing Law
Manille Auto operates in British Columbia, Canada. This Privacy Policy and our data practices comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the British Columbia Personal Information Protection Act (PIPA).